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Auction247 Ltd Terms and Conditions
Version: June 2026

IMPORTANT NOTICE

These Terms and Conditions apply to all auctions, lots, invoices, delivery arrangements, platform transactions, website transactions and dealings with Auction247 Ltd.

This is a strictly business-to-business trade auction and trade sale service. By registering, bidding, purchasing, paying an invoice, arranging delivery, accessing our website, using a bidding platform or otherwise dealing with Auction247 Ltd, the Buyer confirms that they are acting in the course of trade, business, resale, stock clearance, commercial purchasing or professional activity, and not as a consumer.

SOLD AS A TRADE JOB LOT – WITH NO GUARANTEE AS TO CONDITION, CONTENTS, QUANTITY, VALUE, LIST ACCURACY, DESCRIPTION ACCURACY OR RESALE PROFIT.

ALL PALLETS, BOXES, BUNDLES, MYSTERY LOTS, RETURNS LOTS AND TRADE JOB LOTS ARE DIFFERENT.

IF YOU ARE UNSURE, PLEASE DO NOT BID OR BUY, AS YOU MAY LOSE SOME OR ALL OF YOUR MONEY.

All goods are sold as seen, as received, as-is, with all faults and imperfections. Mixed lots, pallets, mystery boxes, customer returns, clearance stock, testers, samples, storage clearance goods, undelivered goods and surplus goods are high-risk trade goods.

Images may be stock, sample or representative images only. Descriptions, quantities, brands, values, contents and condition notes are guidance only and are not guarantees.

Buyers must carry out their own due diligence before bidding. All bids are binding. Payment is due within 1 working day of invoice unless stated otherwise.

Delivery-only service applies unless Auction247 Ltd expressly agrees otherwise in writing. Collection is not available unless agreed in writing. Postage and delivery charges start from £20 plus VAT. Pallet and delivery costs may vary. Dispatch and delivery may take up to 30 days.

No returns, refunds, cancellations, exchanges or credits are accepted except where required by law or expressly agreed in writing by Auction247 Ltd.

Any claim must be made in writing within 24 hours of delivery with full photographic/video evidence.

Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded.

1. Definitions

1.1 “Auction247 Ltd”, “we”, “us” or “our” means Auction247 Limited.

1.2 “Buyer”, “you”, “your” or “Purchaser” means the highest accepted bidder or any person, company, trader, reseller, business, organisation or representative purchasing, bidding, registering, paying, arranging delivery or dealing with Auction247 Ltd.

1.3 “Seller”, “Vendor”, “Consignor”, “Supplier” or “Third-Party Vendor” means any person, company, supplier, warehouse, stock owner, vendor, consignor or third party supplying, consigning, storing, dispatching or arranging goods for sale.

1.4 “Lot” means any item, group of items, pallet, box, bundle, return, clearance parcel, mystery lot, watch, jewellery item, cosmetic item, fragrance item, electrical item, toy item, nursery item, stock parcel, business stock or other goods offered for sale.

1.5 “Hammer Price” means the final accepted bid price.

1.6 “Buyer’s Premium” means the additional fee payable by the Buyer on top of the Hammer Price.

1.7 “Invoice” means the invoice issued to the Buyer following the auction or transaction.

1.8 “Auction Notes” means the specific notes, listing details, platform notes, delivery information, payment notes, special conditions or additional terms shown for a particular auction or Lot.

1.9 “Main Auction Page” means the auction index page, main sale page, auction information page, platform sale page, auction notes page or other main page where Auction247 Ltd displays sale-wide auction information.

1.10 “Contract” means the legally binding agreement formed at the close of the auction or when Auction247 Ltd accepts a non-auction order by issuing an invoice or written confirmation.

1.11 “Business Buyer” means a Buyer acting in the course of trade, business, resale, professional purchasing, stock clearance, commercial activity or other non-consumer capacity.

1.12 “Source Company” means any original retailer, brand owner, supplier, catalogue company, marketplace, airline, logistics company, warehouse, liquidator, administrator, previous seller or third party from whom goods may originally have been supplied, returned, cleared or sourced.

2. Business-to-Business Sales Only

2.1 All sales are strictly business-to-business.

2.2 By registering, bidding, purchasing, paying an invoice, arranging delivery, accessing our website or otherwise dealing with Auction247 Ltd, the Buyer confirms and warrants that they are acting wholly in the course of business, trade, resale, professional purchasing or commercial activity.

2.3 The Buyer confirms that they are not bidding or purchasing as a consumer.

2.4 Where a person acts on behalf of a company, partnership, business, organisation or other legal entity, that person confirms that they have authority to bind that business or organisation.

2.5 Auction247 Ltd relies upon the Buyer’s business/trade confirmation when accepting registration, bids, orders, invoices and payment.

2.6 If a Buyer later claims to have acted as a consumer, Auction247 Ltd reserves the right to treat this as a misrepresentation, cancel further dealings, suspend accounts, refuse service, require evidence of business status and/or seek recovery of losses.

2.7 The Buyer acknowledges that consumer protections applying to retail consumers may not apply to B2B trade purchases.

2.8 Nothing in these terms excludes or restricts any liability that cannot lawfully be excluded.

3. Main Auction Page Notice and Incorporation

3.1 Auction247 Ltd may display an Important Auction Notice, Trade Job Lot Warning, Delivery Notice, Storage Notice, Recovery Costs Notice, Due Diligence Notice or other warning on the Main Auction Page, auction information page, platform sale page, invoice, website or lot listing.

3.2 Any such notice forms part of these Terms and Conditions and applies to every Lot, invoice, payment, delivery arrangement, dispute and transaction within the relevant auction or sale.

3.3 The Buyer agrees that notices displayed on the Main Auction Page or auction index page apply to the whole auction and do not need to be repeated individually on every Lot listing.

3.4 By registering, bidding, purchasing, paying an invoice or arranging delivery, the Buyer confirms that they have read, understood and accepted all notices displayed on the Main Auction Page, auction index page, Lot page, invoice and Terms and Conditions page.

3.5 Where Auction247 Ltd displays a warning that goods are sold as a trade job lot, sold as seen, sold as received, sold as-is, with no guarantee as to condition, contents, quantity, value, list accuracy, description accuracy or resale profit, the Buyer accepts that such warning applies to all relevant mixed lots, pallets, boxes, bundles, returns, mystery lots, clearance stock and trade job lots in that auction.

3.6 Auction247 Ltd is not required to repeat the full warning in every Lot description where the warning is displayed on the Main Auction Page, auction index page, auction notes or Terms and Conditions page, although Auction247 Ltd may do so where it considers appropriate.

4. Website Access, Registration and Account Responsibility

4.1 By accessing or using any Auction247 Ltd website, auction platform page, account, bidding portal, payment portal or related service, the Buyer agrees to these Terms and Conditions.

4.2 The Buyer must ensure all registration details, billing details, delivery details, telephone numbers, email addresses, VAT details and business information are accurate and kept up to date.

4.3 The Buyer must not open multiple accounts, use false details, bid under another person’s account or attempt to avoid account restrictions without Auction247 Ltd’s prior written consent.

4.4 Auction247 Ltd may refuse registration, refuse bids, suspend accounts, close accounts, restrict access or ban Buyers at its discretion where it considers there is non-payment risk, fraud risk, chargeback risk, abuse, false information, repeated disputes or breach of these terms.

5. Bidding and Contract Formation

5.1 All bids are final, binding and cannot be withdrawn.

5.2 A legally binding contract is formed at the close of the auction when the highest accepted bid is recorded.

5.3 For non-auction direct purchases, website orders or private treaty sales, an order acknowledgement does not by itself constitute acceptance. A contract is formed only when Auction247 Ltd issues an invoice or written acceptance.

5.4 Auction247 Ltd reserves the right to cancel or amend any order, listing, invoice or transaction where there is a pricing error, stock error, VAT error, availability issue, platform error, listing error, vendor issue or other genuine mistake.

5.5 The Buyer is responsible for checking all Lot details, fees, VAT, delivery notes, platform terms and auction conditions before bidding.

5.6 Auction247 Ltd may refuse any bid, withdraw any Lot, correct any listing, cancel a sale, relist goods, suspend an account or ban a Buyer at its discretion where it considers this necessary or appropriate.

5.7 Auction247 Ltd’s auction records shall be treated as evidence of bids, Hammer Price, timing, Lot details and Buyer identity unless a manifest error is shown.

5.8 Auction247 Ltd may act as auctioneer, agent, marketplace operator, sales facilitator, vendor representative or stock reseller depending on the auction, Lot, vendor arrangement or platform used.

6. Payment Terms

6.1 Full cleared payment must be received within 1 working day of the invoice being issued unless otherwise stated in the Auction Notes.

6.2 Payment must be made by the method stated on the invoice or in the Auction Notes.

6.3 Bank transfer is the preferred payment method for auction lot settlement unless otherwise agreed in writing.

6.4 Credit cards are not accepted for auction lot settlement unless expressly agreed in writing.

6.5 Delivery charges, VAT, Buyer’s Premium, platform charges, handling fees and any other applicable fees must be paid in full before goods are released.

6.6 Payments must be made in full without deduction, set-off, counterclaim, withholding, delay or chargeback.

6.7 Failure to pay on time may result in cancellation, relisting, suspension, account closure, external debt collection, legal action, storage charges, administration fees and recovery of losses.

6.8 Late payment does not give the Buyer any right to cancel, reject goods or avoid liability.

6.9 Title to goods does not pass until all sums due to Auction247 Ltd, any vendor and/or any relevant contracting party have been paid in full.

7. Buyer’s Premium, VAT and Fees

7.1 A Buyer’s Premium of 26% applies to all Lots unless stated otherwise.

7.2 VAT applies where applicable.

7.3 A platform fee of 6% may apply but may be waived at Auction247 Ltd’s discretion.

7.4 A handling fee of £20 plus VAT applies per invoice unless stated otherwise.

7.5 Postage and delivery charges start from £20 plus VAT.

7.6 Delivery, packing, pallet, courier, freight, storage, administration, redelivery and special handling charges may apply.

7.7 Pallet delivery costs may vary depending on size, weight, location, pallet type, courier cost, vendor location, access requirements and delivery method.

7.8 All fees are non-refundable to the fullest extent permitted by law.

7.9 Invoice errors may be corrected by Auction247 Ltd at any time.

8. Delivery-Only Service

8.1 All goods are supplied under a delivery-only service unless Auction247 Ltd expressly agrees otherwise in writing.

8.2 Collection is not available unless expressly agreed in writing by Auction247 Ltd.

8.3 Collection may be refused due to health and safety, vendor restrictions, warehouse restrictions, insurance, security, access, staffing, logistics or operational requirements.

8.4 Delivery costs vary depending on size, weight, location, pallet requirements, courier availability, vendor location and handling requirements.

8.5 Postage and delivery fees start from £20 plus VAT. This is a starting price only and may increase depending on size, weight, quantity, courier cost, pallet size, location, packaging requirements, handling requirements, vendor location and delivery method.

8.6 Pallet delivery costs may vary. Pallets, oversized goods, multiple boxes, heavy goods, fragile goods, remote locations and special handling may incur additional charges.

8.7 Delivery charges may be confirmed after the Hammer Price has been paid.

8.8 Dispatch and delivery may take up to 30 days from cleared payment unless otherwise stated.

8.9 Delivery dates and times are estimates only and are not guaranteed.

8.10 Auction247 Ltd shall not be liable for courier delay, vendor delay, failed delivery, missed delivery slot, access issue, refused delivery, address error, third-party delay or consequential loss to the fullest extent permitted by law.

8.11 No refund, cancellation or compensation shall be due solely because delivery takes longer than expected, provided the delay is not unreasonable in all the circumstances.

9. Courier, Vendor and Third-Party Delivery

9.1 Goods may be dispatched directly by vendors, suppliers, warehouses, couriers, pallet networks, freight providers or other third-party logistics partners.

9.2 Auction247 Ltd is not liable for acts, omissions, delays, damage, loss, misrouting or failures of couriers, vendors, warehouses or logistics partners to the fullest extent permitted by law.

9.3 Once goods have been handed to a courier, vendor, logistics partner, pallet network or delivery agent, risk passes to the Buyer.

9.4 The Buyer must cooperate with delivery arrangements and provide correct delivery information, contact details, access details and any required unloading assistance.

9.5 Failed delivery, refused delivery, missed appointments, incorrect address details or lack of access may result in further delivery charges, storage charges, return charges or administration charges.

9.6 The Buyer is responsible for ensuring that goods are received intact, unopened and complete at delivery.

9.7 If goods are damaged, opened, tampered with, short-delivered or visibly incomplete on arrival, the Buyer must mark this clearly on the courier delivery note, proof of delivery device or delivery record before signing.

9.8 If the Buyer signs for goods as received in good order without noting visible damage, opening, shortage or tampering, Auction247 Ltd may be unable to accept a claim or pursue a carrier claim.

10. Risk and Title

10.1 Risk in the Lot passes to the Buyer upon dispatch, courier handover, vendor handover or release for delivery, whichever occurs first.

10.2 Title to the Lot remains with the relevant owner until all sums due are paid in full.

10.3 Auction247 Ltd may withhold release of goods until all invoices, delivery charges, VAT, fees and outstanding balances are paid.

10.4 The Buyer is responsible for insuring goods from the point risk passes.

11. Condition of Goods

11.1 All goods are sold as seen, as received, as-is, with all faults, imperfections, defects, damage, wear, missing parts, contamination, expired items, incomplete contents, packaging defects and other issues whether visible or not.

11.2 Goods are untested unless expressly stated otherwise.

11.3 No warranty or guarantee is given as to quality, fitness for purpose, merchantability, condition, completeness, performance, safety, age, expiry date, resale value, retail value, authenticity or suitability unless expressly stated in writing.

11.4 Mixed goods, pallets, customer returns, liquidation stock, clearance stock, shelf-pulls, undelivered goods, testers, samples and mystery lots are high-risk trade goods.

11.5 The Buyer accepts the full commercial risk of buying auction stock.

11.6 Previously undiscovered faults, defects, missing parts, discrepancies, quantity differences or resale problems shall not entitle the Buyer to a refund, credit or cancellation except where required by law.

12. Types of Stock

12.1 Auction247 Ltd may sell, list or facilitate the sale of many different types of trade stock, including but not limited to clearance stock, end-of-line stock, surplus stock, storage clearance stock, customer returns, vendor returns, undelivered parcels, shelf-pulls, ex-display goods, tester goods, sample goods, mixed pallets, mystery boxes and liquidation stock.

12.2 End-of-line, surplus or clearance stock may include soiled packaging, damaged packaging, incomplete packaging, labelling issues, minor defects, age-related issues, manufacturing defects or other issues.

12.3 Customer return stock may have been returned to an original retailer, supplier, warehouse, marketplace or Source Company as faulty, damaged, incomplete, unsuitable, unwanted, opened, used, non-functional or otherwise not suitable for normal retail sale.

12.4 Customer return stock may include used goods, incomplete goods, damaged goods, non-working goods, unsafe goods, missing accessories, missing instructions, missing packaging, packaging damage, signs of use or goods requiring repair, testing, inspection or disposal.

12.5 The Buyer accepts that customer returns, mixed stock and clearance stock are purchased at trade risk and may not be suitable for resale without checking, repair, testing, repackaging, relabelling or disposal.

13. Mixed Lots, Pallets, Mystery Lots and Clearance Stock

13.1 Mixed lots, pallets, clearance stock, customer returns, vendor returns, airline-style stock, undelivered goods, storage clearance goods, tester lots, sample lots and mystery parcels may vary significantly.

13.2 Quantities, brands, retail values, item types, condition, packaging, expiry dates, completeness and resale values are estimates only.

13.3 No guarantee is given that a Lot will contain any specific brand, model, product, quantity, retail value, resale value, profit margin, complete set, working item or original packaging.

13.4 Some goods may be damaged, opened, incomplete, used, returned, ex-display, expired, unsealed, missing accessories, missing instructions, missing boxes, unsaleable or suitable only for parts, spares, display, repair or trade resale at the Buyer’s own risk.

13.5 Parcels, pallets and boxes may contain overstock, understock, additional items, fewer items, substituted items or different items from any estimate, image or guide.

13.6 No compensation shall be offered for ordinary stock variation, quantity variation, content variation, value variation or differences between estimated and actual contents.

13.7 No claim may be made for missing items in a mixed Lot unless a specific item was expressly guaranteed in writing by Auction247 Ltd.

14. Images, Stock Photos and Descriptions

14.1 Images, photographs, videos, stock images, representative images, sample images and marketing material are provided for general guidance only.

14.2 Actual goods may differ significantly from images shown.

14.3 Stock photos and representative photos may be used and do not form part of the contract.

14.4 Descriptions, titles, retail values, quantities, brand references, lists and condition notes are guidance only and do not amount to warranties or guarantees.

14.5 Any statement or description outside the main express written details of the Lot shall be treated as opinion, estimate or guidance only.

14.6 Buyers must satisfy themselves before bidding as to condition, quantity, suitability, value, contents, resale potential and commercial risk.

14.7 Minor errors, omissions, spelling mistakes, catalogue errors, image errors or description inaccuracies do not invalidate the sale.

15. Due Diligence

15.1 Buyers must carry out their own due diligence before bidding.

15.2 Buyers are responsible for checking Lot details, photographs, Auction Notes, platform notes, delivery costs, VAT, fees, condition, restrictions and resale suitability.

15.3 Buyers must not bid unless they are satisfied that the Lot is suitable for their trade or commercial purpose.

15.4 Failure to inspect available information, ask questions before bidding or understand auction risk is not grounds for cancellation, refund or chargeback.

15.5 If the Buyer is unsure, inexperienced, expecting guaranteed contents, expecting perfect goods, expecting retail-ready stock or not prepared to accept the commercial risk, the Buyer should not bid or buy.

16. Acceptance of Goods

16.1 Goods must be checked immediately upon delivery.

16.2 Opening, handling, using, testing, separating, cleaning, repairing, reselling, disposing of, altering, repackaging or otherwise dealing with goods beyond reasonable inspection may be treated as acceptance.

16.3 Once goods are accepted, no claim may be made except where required by law.

17. Claims, Evidence and Time Limits

17.1 Any claim for missing, incorrect, damaged, materially different or short-delivered goods must be reported in writing within 24 hours of delivery.

17.2 Claims must be sent to legal@auction247.online with the invoice number, Lot number, auction date, delivery details, photographs, videos, courier labels, packaging images and full supporting evidence.

17.3 The Buyer must retain all goods, packaging, labels and delivery materials exactly as received pending investigation.

17.4 Auction247 Ltd may reject claims made outside the 24-hour period where evidence has been lost, goods have been moved, opened, separated, altered, resold, disposed of or handled beyond reasonable inspection.

17.5 The Buyer must give Auction247 Ltd a reasonable opportunity to investigate any claim.

17.6 Auction247 Ltd may request further evidence, return of goods, courier investigation, vendor confirmation or independent verification.

17.7 A claim does not entitle the Buyer to withhold payment, raise a chargeback, refuse delivery or cancel other invoices.

18. No Returns, Refunds, Exchanges or Credits

18.1 All sales are final.

18.2 No returns, refunds, cancellations, exchanges or credits are permitted except where required by law or expressly agreed in writing by Auction247 Ltd.

18.3 Buyer’s remorse, change of mind, poor resale performance, unexpected condition, lower-than-expected retail value, courier delay, failure to inspect, inability to resell, lack of profit, market conditions, stock variation or misunderstanding of auction risk shall not entitle the Buyer to cancel or obtain a refund.

19. Source Company, Original Retailer and Brand References

19.1 Goods may contain catalogue numbers, labels, stickers, markings, paperwork, packaging, customer details, retailer references, warehouse references, marketplace references or Source Company identification.

19.2 The Buyer is responsible for removing, obscuring or permanently covering any original retailer, Source Company, warehouse, marketplace, supplier or third-party identifying details before resale where required.

19.3 The Buyer must not use any Source Company catalogues, promotional materials, marketing literature, trademarks, logos, brand names, retailer names or original supplier details in a way that suggests authorisation, endorsement or connection unless legally entitled to do so.

19.4 The Buyer is solely responsible for all onward advertising, resale descriptions, branding, labelling and compliance.

19.5 The Buyer shall indemnify Auction247 Ltd against any claim arising from the Buyer’s failure to remove, obscure or properly handle Source Company information, retailer references, trademarks, labels, customer data or promotional materials.

20. Safety, Testing and Compliance

20.1 The Buyer is solely responsible for ensuring that all goods purchased are safe, lawful, compliant, serviceable and fit for any intended onward sale, use, repair, disposal or export.

20.2 The Buyer must carry out all necessary checks, tests, repairs, inspections, labelling reviews, product safety checks, regulatory checks and compliance checks before resale or use.

20.3 The Buyer is responsible for compliance with all applicable laws, regulations, product safety requirements, trading standards rules, labelling rules, marketplace rules, import/export rules, recall notices and industry standards.

20.4 Auction247 Ltd gives no guarantee that goods comply with any specific safety, resale, marketplace, product, labelling or regulatory requirement unless expressly stated in writing.

20.5 The Buyer must not resell goods unless they have satisfied themselves that the goods are safe, compliant and lawful for resale.

21. Toys, Children’s Goods and Nursery Goods

21.1 Toys, children’s goods, nursery goods, prams, pushchairs, car seats, baby goods and similar items may require inspection, compliance checks, safety checks, completeness checks, warning labels, age warnings, CE/UKCA checks, instructions, structural checks or other regulatory review before resale.

21.2 The Buyer is responsible for ensuring that any toys or children’s goods meet applicable legal and safety requirements before resale.

21.3 The Buyer is responsible for checking that small-parts warnings, age warnings, packaging warnings, assembly instructions, safety labels and manufacturer or responsible-person details are present where required.

21.4 Used, returned, damaged or incomplete nursery goods must be inspected by a competent person before resale or use.

21.5 Auction247 Ltd accepts no responsibility for the Buyer’s failure to carry out safety, completeness or compliance checks.

22. Electrical Goods

22.1 Electrical goods are untested unless expressly stated.

22.2 Electrical goods may require inspection, repair, PAT testing, parts, batteries, chargers, accessories, software resets, refurbishment or professional testing.

22.3 The Buyer is responsible for testing and compliance before use or resale.

22.4 Auction247 Ltd gives no guarantee that electrical goods are complete, safe, functional, compliant or suitable for resale unless expressly stated in writing.

22.5 Electrical goods must not be resold or used unless the Buyer has satisfied themselves that they are safe and compliant.

23. Cosmetics, Fragrance, Hygiene and Personal Care Goods

23.1 Cosmetics, fragrance, skincare, haircare, toiletries, hygiene goods, testers, samples, airline-style stock and personal care goods may be sealed, unsealed, opened, expired, part-used, tester-marked, sample-marked, damaged, incomplete or not intended for retail sale.

23.2 No guarantee is given as to expiry date, batch code, retail suitability, resale permission, regulatory compliance, fragrance quality, skin suitability, packaging condition or completeness.

23.3 Buyers are responsible for checking safety, labelling, expiry dates, batch codes, ingredients, allergens, product compliance and resale suitability before onward sale.

23.4 No return shall be accepted for hygiene, cosmetics, fragrance or personal care goods once opened, handled or accepted, except where required by law.

24. Watches, Jewellery and Branded Goods

24.1 Watches, jewellery, branded goods and designer goods are sold based on visible markings, supplied information, vendor information, available documents, photographs and catalogue details.

24.2 No guarantee of authenticity is given unless expressly stated in writing by Auction247 Ltd.

24.3 Boxes, paperwork, serial numbers, warranty cards, receipts, tags, links, accessories and packaging are supplied only where shown or stated.

24.4 Watches may require batteries, servicing, adjustment, repair, authentication, cleaning or inspection.

24.5 Any claim relating to watches, jewellery or branded goods must be made within 24 hours of delivery with full supporting evidence.

24.6 The Buyer is responsible for obtaining any professional authentication before resale.

25. Packaging and Repackaging

25.1 Packaging does not form part of the contract unless expressly stated.

25.2 Goods may be supplied without original packaging.

25.3 Goods may be repackaged for handling, palletising, storage, safety or delivery.

25.4 Packaging may be damaged, missing, marked, opened, relabelled, taped, vendor-labelled or courier-labelled.

25.5 No claim may be made solely because packaging differs from photographs or expectations.

26. Quantities, Values and Estimates

26.1 Quantities, retail values, trade values, guide prices, counts, weights, dimensions and estimates are approximate only.

26.2 The Buyer accepts that mixed Lots, pallets, boxes and clearance goods may contain more or fewer items than expected.

26.3 Retail values are indicative only and may be based on historic, supplier, online, estimated or third-party information.

26.4 No guarantee is given that any stated value can be achieved on resale.

27. Vendor and Third-Party Information

27.1 Information supplied by vendors, suppliers, consignors, couriers, warehouses, Source Companies or third parties is not guaranteed.

27.2 Auction247 Ltd may rely on vendor or third-party information when preparing listings.

27.3 Auction247 Ltd shall not be liable for third-party information errors to the fullest extent permitted by law.

28. Resale and Onward Supply

28.1 The Buyer is responsible for all onward sale, advertising, product descriptions, safety checks, testing, compliance, tax, customer service, refunds, consumer rights and legal obligations arising from resale.

28.2 Auction247 Ltd accepts no liability for the Buyer’s resale activities.

28.3 The Buyer must not make any claim against Auction247 Ltd arising from the Buyer’s onward sale, customer dispute, marketplace suspension, customer return, trading standards issue, product safety issue or resale loss.

28.4 The Buyer agrees to indemnify Auction247 Ltd against all claims, losses, liabilities, damages, legal fees, costs and expenses arising directly or indirectly from the Buyer’s resale, onward supply, advertising, handling, testing, repair, labelling, compliance failure, breach of law, breach of marketplace rules or breach of these terms.

29. Indemnity

29.1 The Buyer shall indemnify, defend and hold harmless Auction247 Ltd, its directors, employees, agents, contractors, vendors and logistics partners against all claims, losses, liabilities, damages, costs and expenses arising from:

(a) the Buyer’s breach of these terms;
(b) non-payment or late payment;
(c) unjustified chargebacks or payment disputes;
(d) false, misleading or incomplete information supplied by the Buyer;
(e) resale or onward supply of goods;
(f) failure to test, inspect, repair, label or comply with legal obligations;
(g) misuse of Source Company names, trademarks, catalogues, labels or promotional materials;
(h) failure to remove personal data or third-party details from goods;
(i) delivery failure, refusal or access issues caused by the Buyer;
(j) abusive, dishonest or unreasonable dispute conduct.

29.2 This indemnity includes legal fees, court fees, administration costs, storage charges, courier costs, staff time, director time and professional adviser fees to the fullest extent permitted by law.

30. Platform Terms

30.1 Auctions may be hosted on third-party bidding platforms.

30.2 Platform terms may also apply.

30.3 Third-party platforms act as bidding services and are not responsible for the contract between Auction247 Ltd, the vendor and/or the Buyer.

30.4 The Buyer remains liable to comply with Auction247 Ltd terms regardless of any platform process, platform communication or platform dispute.

31. Communication and Formal Disputes

31.1 Formal disputes, legal notices, chargeback evidence, claims and complaints must be submitted in writing to legal@auction247.online.

31.2 The Buyer must include invoice number, Lot number, auction date, photographs, videos and supporting evidence.

31.3 Calls may be recorded and used as evidence.

31.4 WhatsApp, social media messages, informal comments, platform messages or telephone discussions alone shall not constitute a formal legal claim unless confirmed in writing by Auction247 Ltd.

31.5 Abusive, threatening, aggressive, defamatory or unreasonable behaviour will not be tolerated.

31.6 Auction247 Ltd may terminate calls, restrict communication, refuse service, suspend accounts or ban Buyers where conduct is abusive, threatening, aggressive, dishonest or unreasonable.

32. Call Recordings

32.1 Calls may be recorded for training, monitoring, dispute resolution, legal, debt recovery, platform complaint and evidential purposes.

32.2 The Buyer agrees that call recordings may be used as evidence in disputes, chargebacks, court proceedings or platform investigations.

33. Data Protection and Personal Information

33.1 Auction247 Ltd may process Buyer data for account administration, bidding, invoicing, payment, delivery, dispute handling, debt recovery, fraud prevention and legal compliance.

33.2 Buyer details may be shared with couriers, vendors, warehouses, delivery partners, platforms, payment providers, debt recovery agents, legal advisers or enforcement agents where reasonably necessary.

33.3 Auction247 Ltd does not sell Buyer data to third parties.

33.4 Goods may contain labels, packaging, devices, returns paperwork, customer data, vendor labels or personal information.

33.5 The Buyer is responsible for checking and removing any personal data from goods before resale or disposal.

33.6 The Buyer must comply with all applicable data protection laws when handling any personal data found in goods.

34. Export, Import and International Buyers

34.1 International Buyers are responsible for all export, import, customs, duties, taxes, freight, insurance, documentation, compliance and restrictions.

34.2 Auction247 Ltd is not responsible for customs delay, seizure, import refusal, export restriction, duty, tax, border issue or international delivery problem.

34.3 Export VAT deposits, identity checks or additional documentation may be required.

35. Restricted, Dangerous or Regulated Goods

35.1 Some goods may be subject to resale restrictions, safety requirements, age restrictions, testing requirements, import/export restrictions or regulatory controls.

35.2 The Buyer is responsible for ensuring that they are legally permitted to purchase, hold, transport, use, resell or dispose of such goods.

35.3 Auction247 Ltd may refuse release, cancel a sale or require further evidence where goods are restricted, regulated, unsafe or legally sensitive.

36. Chargebacks

36.1 Buyers agree not to initiate unjustified chargebacks, payment reversals, bank disputes or platform disputes.

36.2 Before raising any chargeback or dispute, the Buyer must first follow the formal claims procedure and provide evidence to Auction247 Ltd.

36.3 Where a chargeback is raised without proper grounds, Auction247 Ltd may recover the chargeback amount, bank fees, administration costs, platform costs, legal costs, recovery costs, staff time and director time.

36.4 Auction247 Ltd may use invoices, bid records, platform records, call recordings, email records, courier records, photographs, delivery records and these terms as evidence in any chargeback defence.

37. Defaults, Non-Payment and Abandoned Goods

37.1 Failure to pay, failure to arrange delivery, refusal of delivery, failure to cooperate, failed payment, chargeback or breach of these terms may be treated as default.

37.2 On default, Auction247 Ltd may cancel the sale, relist the goods, resell the goods, retain payments, recover losses, suspend the account, ban the Buyer and/or pursue recovery action.

37.3 Goods may be treated as abandoned if the Buyer fails to pay charges, fails to provide delivery details, refuses delivery or fails to cooperate with delivery arrangements.

37.4 Abandoned goods may be resold, disposed of, returned to vendor, stored or otherwise dealt with at Auction247 Ltd’s discretion.

37.5 The Buyer remains liable for any shortfall, fees, storage charges, delivery charges, administration costs and recovery costs.

38. Storage, Holding and Delay Charges

38.1 Storage, holding and delay charges may apply where goods cannot be dispatched, delivered, released, cleared, processed or completed due to Buyer default, non-payment, late payment, refusal of delivery, failed delivery, incorrect delivery details, access issues, failure to provide information, failure to pay delivery charges, failure to cooperate with courier arrangements, chargeback, dispute or any other delay caused by the Buyer.

38.2 Storage and holding charges may be charged at up to £50 per Lot, item, pallet, consignment or invoice, per day, depending on the size, value, location, handling requirements and storage burden of the goods.

38.3 Storage charges may begin from the date the Buyer becomes in default, the date delivery is refused or failed, the date goods are ready for dispatch but cannot be released, the date a chargeback or dispute is raised, or the date notified by Auction247 Ltd.

38.4 Storage charges are a reasonable commercial charge to cover warehouse space, handling, administration, insurance risk, vendor charges, courier delay, staff time and disruption caused by the Buyer’s failure to complete the transaction properly.

38.5 Storage charges may continue until all outstanding sums are paid, delivery is completed, the goods are resold, returned to vendor, disposed of, abandoned or otherwise resolved.

38.6 Storage charges may be added to the Buyer’s outstanding balance and pursued as a debt.

38.7 Payment of storage charges does not transfer risk back to Auction247 Ltd and does not prevent Auction247 Ltd from exercising any other rights under these terms.

38.8 If storage charges remain unpaid, Auction247 Ltd may cancel the sale, retain sums already paid, resell the goods, dispose of the goods, treat the goods as abandoned, suspend the Buyer’s account, ban the Buyer and/or recover all outstanding losses and costs.

39. Debt Collection, External Recovery and Non-Payment

39.1 Where the Buyer fails to pay any invoice, delivery charge, storage charge, recovery cost or other sum due to Auction247 Ltd, Auction247 Ltd may pass the account to an external debt collection company, solicitor, recovery agent, tracing agent, enforcement agent, platform recovery team or other professional adviser.

39.2 The Buyer agrees that Auction247 Ltd may share the Buyer’s name, business name, address, telephone number, email address, invoice details, bidding records, payment records, delivery records, dispute records and any other relevant account information with such third parties for the purpose of debt recovery, dispute handling, legal action, enforcement, fraud prevention or account administration.

39.3 The Buyer shall be liable for all reasonable costs incurred by Auction247 Ltd in recovering unpaid sums, including debt collection fees, solicitor fees, legal fees, court fees, enforcement fees, tracing fees, administration charges, staff time, director time, storage charges, courier charges, relisting costs, platform fees, bank fees and chargeback fees.

39.4 Auction247 Ltd may add such reasonable recovery costs to the Buyer’s outstanding balance and pursue them as a contractual debt.

39.5 Passing an account to an external collection company does not prevent Auction247 Ltd from suspending the Buyer’s account, banning the Buyer, cancelling the sale, relisting the goods, treating goods as abandoned, retaining sums already paid, claiming storage charges or taking court action.

39.6 This clause applies to non-payment, late payment, failed payment, refused delivery, failed delivery caused by the Buyer, unpaid delivery charges, unjustified chargebacks, unpaid storage charges, breach of auction terms or any other Buyer default.

40. Recovery Costs, Legal Costs, Court Attendance, Staff Time and Director Time

40.1 The Buyer shall be liable for all reasonable costs, losses, charges and expenses incurred by Auction247 Ltd in enforcing these terms, recovering unpaid sums, defending chargebacks, dealing with Buyer default, dealing with non-payment, handling disputes, handling complaints, attending court, preparing legal evidence, relisting goods, storing goods, arranging courier returns, or otherwise protecting Auction247 Ltd’s position.

40.2 Recoverable costs may include, but are not limited to:

(a) unpaid invoice balances;
(b) Buyer’s Premium, VAT and handling fees;
(c) delivery, courier, pallet, freight, return, redelivery and transport charges;
(d) storage, holding and delay charges;
(e) relisting costs and resale shortfalls;
(f) platform fees and bank fees;
(g) chargeback fees and chargeback defence costs;
(h) administration costs;
(i) legal fees and solicitor costs;
(j) court issue fees, hearing fees and enforcement fees;
(k) travel, parking, accommodation and subsistence costs;
(l) loss of earnings or loss of business time caused by court attendance, dispute handling or complaint handling;
(m) staff time spent on administration, evidence preparation, complaint handling, dispute handling, chargeback defence, debt recovery, court preparation and court attendance;
(n) director time spent on investigation, administration, evidence preparation, complaint handling, dispute handling, chargeback defence, debt recovery, court preparation and court attendance.

40.3 Staff time and director time may be charged at a reasonable commercial hourly or daily rate, depending on the work required, the time spent, the seriousness of the matter and the disruption caused to Auction247 Ltd’s business.

40.4 Director attendance at court, mediation, hearings, case-management appointments, enforcement hearings or any other legal process may be charged as a reasonable commercial cost, together with travel, parking, accommodation, subsistence, preparation time and loss of business time.

40.5 Director and staff time may also be charged at a reasonable commercial hourly or daily rate where time is spent dealing with non-payment, disputes, complaints, chargebacks, debt recovery, legal preparation, court attendance, courier issues, refused delivery, failed delivery or breach of auction terms.

40.6 Where Auction247 Ltd uses solicitors, debt recovery agents, enforcement agents, process servers, tracing agents, platform representatives, accountants or other professional advisers, the Buyer shall be liable for all reasonable fees and expenses incurred to the fullest extent permitted by law.

40.7 Where a Buyer raises an unjustified chargeback, payment dispute, platform dispute or false claim, Auction247 Ltd may charge a reasonable administration and evidence-preparation fee, together with any bank fees, platform fees, legal fees, staff time, director time and storage charges incurred.

40.8 All such costs may be added to the Buyer’s outstanding balance and pursued as a contractual debt.

40.9 This clause is intended to recover reasonable commercial costs caused by Buyer default, breach, non-payment, unjustified chargeback, failed delivery, refusal to cooperate or unreasonable dispute conduct. It is subject always to any applicable court rules, court discretion and any liability that cannot lawfully be excluded or restricted.

41. Limitation of Liability

41.1 Auction247 Ltd shall not be liable for indirect loss, consequential loss, loss of profit, loss of resale opportunity, loss of business, loss of goodwill, loss of anticipated savings, wasted expenditure, wasted time, courier delay, third-party default, vendor delay, customer complaint, marketplace suspension or market loss to the fullest extent permitted by law.

41.2 Auction247 Ltd’s total liability, where liability cannot otherwise be excluded, shall be limited to the Hammer Price actually paid for the relevant Lot, excluding Buyer’s Premium, VAT, delivery, handling fees, platform fees and other charges, unless a different limit is required by law.

41.3 Nothing in these terms shall exclude or restrict liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability which cannot lawfully be excluded.

42. Website and Information Disclaimer

42.1 Auction247 Ltd will use reasonable endeavours to keep website, catalogue, listing and platform information accurate, but no guarantee is given that information will be complete, current, uninterrupted, error-free or free from technical faults.

42.2 Auction247 Ltd shall not be liable for platform downtime, website errors, image loading issues, listing display errors, bidding platform faults, technical delays, viruses, bugs or third-party service failures to the fullest extent permitted by law.

43. No Profit Guarantee

43.1 No guarantee is given that any Lot can be resold.

43.2 No guarantee is given as to retail value, trade value, resale value, margin, profit, demand, buyer interest or marketability.

43.3 The Buyer accepts full responsibility for resale, onward supply, compliance, testing, labelling, product safety, advertising and customer handling.

43.4 The Buyer accepts that they may lose some or all of their money when buying trade job lots, mixed lots, pallets, returns, mystery boxes or clearance stock.

44. Listing Errors and Corrections

44.1 Auction247 Ltd may correct any listing error, invoice error, image error, description error, VAT error, fee error or platform error.

44.2 Minor errors do not invalidate the sale.

44.3 Where a material error is identified, Auction247 Ltd may cancel, amend, withdraw or relist the Lot at its discretion.

45. Auction Authority

45.1 Auction247 Ltd’s decisions on bidding, Lots, invoices, disputes, claims, relisting, account suspension and auction administration are final to the fullest extent permitted by law.

45.2 Auction247 Ltd may refuse service to any Buyer at its discretion.

46. Set-Off

46.1 The Buyer must pay all sums in full without deduction, withholding, set-off or counterclaim.

46.2 Any dispute must be dealt with separately through the formal dispute process.

47. Force Majeure

47.1 Auction247 Ltd shall not be liable for delay, failure or loss caused by events beyond its reasonable control.

47.2 This includes courier disruption, warehouse disruption, vendor delay, strike, accident, fire, flood, theft, cyber incident, platform failure, banking delay, weather, transport delay, government action, war, terrorism, epidemic, pandemic or other force majeure event.

48. Anti-Fraud and Account Security

48.1 Auction247 Ltd may require proof of identity, proof of business status, proof of address, proof of payment, VAT information or other verification.

48.2 Auction247 Ltd may cancel bids, withhold goods, suspend accounts or refuse service where fraud, false details, suspicious activity, chargeback risk or non-payment risk is suspected.

49. Bans and Account Restrictions

49.1 Auction247 Ltd may ban, suspend or restrict Buyers for non-payment, abusive behaviour, repeated disputes, unjustified chargebacks, false claims, platform complaints, breach of terms, refusal of delivery or other conduct considered harmful to the auction process.

49.2 A banned Buyer remains liable for all outstanding sums.

50. Entire Agreement

50.1 These terms, the Main Auction Page notice, Auction Notes, invoice terms and any written special conditions form the entire agreement between the parties.

50.2 The Buyer confirms they have not relied on any statement, representation, image, estimate, valuation, promise or assurance not expressly set out in writing by Auction247 Ltd.

50.3 If there is a conflict between these terms and specific Auction Notes or written special conditions, the specific Auction Notes or written special conditions shall apply only to the extent of that conflict.

51. Amendments

51.1 Auction247 Ltd may update these terms from time to time.

51.2 The terms applicable to a purchase shall be the terms in force at the time of bidding, purchase, payment or contract formation unless otherwise stated.

52. Severability

52.1 If any clause or part of a clause is found to be invalid, unlawful or unenforceable, it shall be severed to the minimum extent necessary.

52.2 The remaining clauses shall continue in full force and effect.

53. No Waiver

53.1 Any delay or failure by Auction247 Ltd to enforce any term shall not amount to a waiver of that term.

53.2 Any waiver must be confirmed in writing by Auction247 Ltd.

54. Assignment and Subcontracting

54.1 Auction247 Ltd may assign, transfer or subcontract its rights and obligations where reasonably necessary for auction administration, delivery, debt recovery or business operations.

54.2 The Buyer may not assign or transfer rights without Auction247 Ltd’s written consent.

55. Governing Law, Jurisdiction and Southend-on-Sea Hearing Centre

55.1 These terms, any auction listing, invoice, delivery arrangement, platform transaction and any contract formed with Auction247 Ltd shall be governed by the laws of England and Wales.

55.2 The Buyer agrees that any dispute, claim, debt recovery action, chargeback-related claim, invoice dispute, delivery dispute, non-payment claim, platform dispute or legal proceedings arising from any auction, Lot, invoice, delivery, platform transaction or contract with Auction247 Ltd shall be subject to the courts of England and Wales.

55.3 The Buyer acknowledges and agrees that Auction247 Ltd’s principal place of contract administration, auction administration, invoice administration, payment administration and dispute handling is based in the Southend-on-Sea area.

55.4 Accordingly, where proceedings are issued by or against Auction247 Ltd in the County Court, the Buyer agrees that Southend County Court, or the nearest appropriate County Court hearing centre serving the Southend-on-Sea area, shall be the preferred and appropriate hearing centre.

55.5 The Buyer agrees not to object to Southend County Court, or the nearest appropriate Southend-on-Sea area County Court hearing centre, being used as the preferred hearing centre where Auction247 Ltd is a party to the proceedings.

55.6 This clause is subject always to the court’s own case-management powers, allocation powers and power to transfer proceedings where required by law or court rules.

56. Director, Employee and Agent Liability

56.1 Auction247 Ltd acts as a corporate entity.

56.2 No director, employee, agent, contractor, representative, platform contact, vendor or logistics partner shall have personal liability for any matter arising from a sale, dispute, delivery, Lot, invoice or auction process to the fullest extent permitted by law.

56.3 Claims must be brought only against the correct contracting legal entity.

57. Evidence

57.1 Auction247 Ltd may rely on bid records, invoices, payment records, platform records, courier tracking, photographs, videos, warehouse records, vendor records, emails, call recordings, delivery records, IP records, account records and these terms as evidence.

57.2 The Buyer agrees that electronic records may be used as evidence.

58. Headings

58.1 Clause headings are for convenience only and do not affect interpretation.

59. Acceptance of Terms

59.1 By registering, bidding, purchasing, paying, arranging delivery, accessing the website or otherwise dealing with Auction247 Ltd, the Buyer confirms that they have read, understood and accepted these terms.

59.2 If the Buyer does not agree to these terms, they must not register, bid, purchase or use Auction247 Ltd services.

59.3 Bidding confirms full acceptance of these terms.

60. Invoice Footer Notice

60.1 Payment of any Auction247 Ltd invoice confirms acceptance of these Terms and Conditions.

60.2 If the Buyer fails to pay, refuses delivery, causes delivery delay, raises an unjustified chargeback, breaches the auction terms or causes Auction247 Ltd to take recovery action, the Buyer may be liable for all reasonable recovery costs, including storage charges, courier charges, relisting costs, bank fees, platform fees, legal fees, court fees, hearing fees, travel costs, staff time, director time, court preparation time and court attendance time.

60.3 Storage or holding charges may be charged at up to £50 per Lot, item, pallet, consignment or invoice, per day where goods cannot be dispatched, delivered or released due to Buyer default, late payment, non-payment, refused delivery, failed delivery, unpaid delivery charges, incorrect details, access issues, chargeback, dispute or failure to cooperate.

60.4 Postage and delivery charges start from £20 plus VAT. Pallet and special delivery costs may vary.

61. Summary Main Page Warning

61.1 Auction247 Ltd may display the following summary warning on its Main Auction Page, auction index page, platform sale page or auction information page:

“IMPORTANT AUCTION NOTICE – READ BEFORE BIDDING. This is a strictly B2B trade auction. Sold as a trade job lot, as seen, as received and as-is, with no guarantee as to condition, contents, quantity, value, list accuracy, description accuracy or resale profit. All pallets, boxes, bundles, mystery lots, returns lots and trade job lots are different. If unsure, please do not bid or buy, as you may lose some or all of your money. Postage and delivery fees start from £20 plus VAT. Pallet delivery costs may vary. Payment is due within 1 working day. Dispatch and delivery may take up to 30 days. Claims must be made in writing within 24 hours of delivery with full evidence. Storage charges may apply at up to £50 per Lot, item, pallet, consignment or invoice per day where delay or non-release is caused by Buyer default. Non-payment may be passed to an outside collection company, solicitor or recovery agent. Director, staff, legal, court, complaint-handling and recovery time may be charged at a reasonable commercial hourly or daily rate, subject to court rules and reasonableness. By bidding, buying or paying an invoice, the Buyer accepts Auction247 Ltd’s full Terms and Conditions.”

61.2 This summary warning forms part of these Terms and Conditions where displayed.